Terms & Conditions
Please read these terms carefully before using our platform.
Last updated: January 15, 2025
1. Introduction & Acceptance
These Terms and Conditions ("Terms") govern your access to and use of the services provided by Vinte Technology Pty Ltd ("Vinte", "we", "us", or "our"), a company incorporated in Queensland, Australia.
By accessing or using our platform, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.
You must be at least 18 years of age to use our services. By using our platform, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into this agreement.
2. Services Description
Vinte provides a software-as-a-service (SaaS) platform designed for food and beverage wholesalers. Our services include:
- Venue enrichment and market intelligence
- AI-powered lead generation and qualification
- Sales enablement features and analytics
- Upsell opportunity identification and churn prevention
We will maintain reasonable uptime for our platform and provide support via email. We will use commercially reasonable efforts to fix issues that materially impact your use of the platform.
3. Account Registration & Responsibilities
When you create an account with us, you agree to:
- Provide accurate, current, and complete information
- Maintain the security of your account credentials
- Use the platform responsibly and in compliance with applicable laws
- Accept responsibility for all activities under your account, including staff usage
You must notify us immediately of any unauthorized access to or use of your account.
4. Fees & Payment
Access to our platform requires a paid subscription. Subscription fees are negotiated individually and agreed upon before service commencement.
- Fees are due as specified in your subscription agreement
- Price changes will be communicated with reasonable notice
- Refunds are handled on a case-by-case basis
Failure to pay fees may result in suspension or termination of your access to the platform.
5. Intellectual Property
Our Property: All platform intellectual property, including software, AI models, data pipelines, algorithms, designs, and documentation, remains the exclusive property of Vinte Technology Pty Ltd.
Your Property: You retain full ownership of your data. Any data you provide or generate through your use of our platform belongs to you. You may request deletion or export of your data at any time.
License Grant: Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use our platform solely for your internal business purposes during the subscription term.
6. Acceptable Use Policy
You agree not to:
- Use the platform for any illegal or unauthorized purpose
- Attempt to reverse engineer, decompile, or disassemble our software
- Attempt to gain unauthorized access to our systems or other users' data
- Interfere with or disrupt the platform's operation or security
- Resell, sublicense, or share your access with third parties without authorization
Violation of this policy may result in immediate termination of your account.
7. Data & Privacy
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Key points:
- We process your data solely to operate and improve our services
- We will never sell your data to third parties
- We use reasonable security measures to protect your information
For detailed information about our data practices, please review our Privacy Policy and Data Security documentation.
8. Third-Party Services
Our platform relies on third-party service providers for hosting, AI processing, and other functionality. While we carefully select our providers and require appropriate security standards, we are not responsible for the actions or omissions of third-party services.
Any integrations you enable with your own third-party services (such as CRM or ERP systems) are subject to those providers' terms of service.
9. Termination
Termination terms, including notice periods, are specified in your individual service agreement. Unless otherwise agreed, either party may terminate with 14 days' written notice.
Upon termination:
- You will pay for services used through the end of the current billing period
- We will provide a reasonable export of your data upon request
- Your access to the platform will be revoked
We may terminate your account immediately if you breach these Terms or engage in prohibited activities.
10. Disclaimer of Warranties
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the platform will be uninterrupted, error-free, or completely secure. We do not guarantee any specific results from using our services.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- Our total liability for any claims arising from these Terms or your use of the platform shall not exceed the total fees paid by you in the preceding 3 months.
- Neither party shall be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
These limitations apply regardless of the theory of liability, whether in contract, tort, or otherwise.
12. Indemnification
You agree to indemnify, defend, and hold harmless Vinte Technology Pty Ltd, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:
- Your violation of these Terms
- Your misuse of the platform
- Your violation of any applicable laws or third-party rights
13. Modifications to Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and, where appropriate, by email.
Your continued use of the platform after such modifications constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the platform.
14. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Queensland, Australia, without regard to its conflict of law provisions.
Any disputes arising from these Terms or your use of the platform shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia.
15. Contact Information
If you have any questions about these Terms, please contact us.